“We Support the
Growth of Poland
and the Poles”

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Strategy 2016 - 2020

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Market Technology Customer Regulation Market Technology Customer Regulation

REGULATORY CHALLENGES

  • Increased burden on the financial sector (bank tax, deposit guarantee scheme)
  • CRD4 package - additional capital and liquidity requirements
  • Bank Guarantee Fund Act
  • PSD2 - benefit for new market entrants
  • eIDAS - electronic signature
  • MiFID2 - sophistication of sale process

POLARISING OF CUSTOMER NEEDS

  • Expectation of financial security
  • Fascination with new technologies, a growing number of users of new solutions
  • Needs shaped by the digitization of social life and by non-bank service providers
  • Current structure and growth potential of the Bank’s customer base
  • Change in the expectations of Polish undertakings, resulting from their development

DYNAMIC DIFFUSION OF NEW TECHNOLOGIES ON THE POLISH MARKET

  • Growing threat of cyber attacks
  • Cloud solutions, Internet of Things
  • Advanced analytics - monetization of data
  • Increase in cost efficiency and organizational efficiency and system process support
  • Digitization of access to general public services

LOCAL MARKET

  • New strategy for Poland’s economic growth
  • Necessity to tap into the inner potential of businesses and the economy
  • Decreased profitability of the banking sector
  • Consolidation of the financial market
  • Low birth rate, ageing of the population
Innovation and technology Modern organization Operational efficiency Distribution excellence Closeto thecustomer Businessmodelexpansion

Business model expansion

This strategic lever will be implemented through the active monitoring of the domestic market for potential acquisitions, extending the availability of the offer of Group companies, international development supporting the expansion of the Bank’s customers, alliances with strategic partners e.g. through loyalty platforms and cooperation with public institutions through e-State solutions. As part of its effort to become a leader in technological solutions, the Bank also plans to invest in selected new-technology companies.
The Bank will continue to combine creating value for the shareholders with social responsibility and sustainable development. In its daily work, it will integrate business goals with acting on behalf of all groups of stakeholders, at the same time pursuing social initiatives. The Bank’s values and transparent communication will be the key foundations of building a dialogue with customers, employees, shareholders and the community.

Close to the customer

PKO Bank Polski SA will focus on supporting the development of the Polish business, particularly in the segment of small and medium-sized enterprises, as well as on customer satisfaction understood as building lasting relations with the Bank. This will be achieved through a simple and transparent offer, high quality advice, flexible pricing solutions, intuitive and fast sales processes, and a reduction in the volume of paper documentation.

Distribution excellence

Distribution channels will be developed based on the diagnosed needs of the customer to form a holistic model of multi-channel service system. The Bank will aim at providing consistent customer experience in all channels. These aims will be executed through the continued process of modernization of the network of branches playing a key role in building relations with customer and the market position, as well as further development of remote contact channels and an increase in the number and activity of customer using digital solutions.

Operational efficency

The Strategy involves the further improvement of internal processes. Decisions will be made in a fast and efficient manner with the use of high quality data analytics, process automation and dematerialization, innovative identification and authorization methods and preventing bureaucracy.

Modern organization

A well-organized and motivated team will be the key to achieving strategic goals. The Strategy emphasizes the importance of creating a friendly, supportive and open working environment. It will be achieved through motivating leadership, modern knowledge management and promoting solutions that facilitate cooperation with the organization.

Innovation and technology

PKO Bank Polski SA will consistently invest in innovative solutions, actively create new market standards and innovative tools for customers and organizations, strengthen its role as a public trust institution and prevent cyber threats. The Bank will support the development of Polish innovators in the enterprise segment (micro, small, medium and corporate), take part in projects with perspectives and become involved in areas and sectors of the future.

  • Customer satisfaction

  • Increase in the number of customers using digital solutions

  • Simple and effective “faster and paperless” processes

  • Best
    employer

  • Innovation and new sources of income

  • Leader in cooperation on cyber security

  • Financial
    goals

>10%

ROE

<45%

C/I

75-85 bps

Risk cost

TCR and CET1 permitting to pay out dividend

Equity

The main events of 2016

  • Jan
    2016.01.11

    Start operating activities by PKO Towarzystwo Ubezpieczeń SA

  • Feb
    2016.02.02

    The PKO Bank Polski as first bank in Europe to start...

  • Mar
    2016.03.07

    Annual financial statements of PKO Bank Polski S.A and...

  • Apr
    2016.04.01

    Rodzina 500+’. PKO Bank Polski customers can apply for the...

  • May
    2016.05.09

    PKO Bank Polski SA Group report for the first quarter of...

  • Jun
    2016.06.07

    PKO Bank Hipoteczny made the second benchmark issue of...

  • Jul
    2016.07.18

    PKO Bank Polski submitted a notification application to the...

  • Aug
    2016.08.01

    The stress test carried out by the European Banking...

  • Sep
    2016.09.06

    PKO Bank Polski SA became a strategic partner of the Polski...

  • Oct
    2016.10.10

    PFSA decision on identification of PKO Bank Polski S.A. as...

  • Nov
    2016.11.03

    Presentation of PKO Bank Polski S.A. Strategy 2016-2020 “We...

  • Dec
    2016.12.01

    Acquisition of 100% shares in Raiffeisen-Leasing Polska S.A.

The main events of 2016

More events
2016.01.11

Start operating activities by PKO Towarzystwo Ubezpieczeń SA

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2016.02.02

The PKO Bank Polski as first bank in Europe to start working with Microsoft within the program Enterprise Customers Cyber Threat Intelligence Program (ECCTIP)

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2016.03.07

Annual financial statements of PKO Bank Polski S.A and consolidated annual financial statements of PKO Bank Polski S.A. Group for 2015

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2016.04.01

Rodzina 500+’. PKO Bank Polski customers can apply for the program through the provision of Internet services iPKO and Inteligo

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2016.05.09

PKO Bank Polski SA Group report for the first quarter of 2016

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2016.06.07

PKO Bank Hipoteczny made the second benchmark issue of mortgage bonds

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2016.07.18

PKO Bank Polski submitted a notification application to the Polish Financial Supervision Authority concerning the opening of a corporate branch in the Czech Republic

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2016.08.01

The stress test carried out by the European Banking Authority showed that PKO Bank Polski is among the safest banks in the EU

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2016.09.06

PKO Bank Polski SA became a strategic partner of the Polski Fundusz Rozwoju (PFR) within the scope of providing the export support offer

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2016.10.10

PFSA decision on identification of PKO Bank Polski S.A. as the other systemically important institution and setting amount of the buffer requirement for the own funds

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2016.11.03

Presentation of PKO Bank Polski S.A. Strategy 2016-2020 “We Support the Growth of Poland and the Poles”

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2016.12.01

Acquisition of 100% shares in Raiffeisen-Leasing Polska S.A.

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Did you know?

PKO Bank Polski facts and information

  • PKO Bank Polski for nearly one hundred years has been consistently building its credibility, ensuring the safety of entrusted funds and financing the needs 
of the next generations of Polish families and companies.

  • The PKO Bank Polski Group
    is one of the largest financial institutions in Poland.

  • The PKO Bank Polski Group
    is also one of the leading financial groups in Central and Eastern Europe.

  • We are a leader in the Polish banking sector in terms of number of current accounts, payment cards issued and the value of mortgage loans.

  • PKO Bank Polski is one of the safest banks in Europe: 4th place in stress test EBA 2016

Our activities

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Intellectualcapital Naturalcapital Financialcapital Socialcapital Humancapital Activities Resources Parities Intellectual capital Natural capital Financial capital Social capital Human capital Human capital Social capital Financial capital Natural capital Intellectual capital Parities Resources Activities Human capital Social capital Financial capital Natural capital Intellectual capital

Human Capital

  1. Over 25.3 ths employees
  2. 77.8% women nad 22.2% men
  3. Structure of education:
    • 71% master degree
    • 29% other

Financial Capital

  1. Over PLN 285.6 bn assets
  2. Over PLN 32.5 bn equity
  3. 9.2 ml customers

Natural Capital

  1. Printer optimization programs and paper consumption reduction
  2. Recycling of computer equipment and mobile phones
  3. Digitization of documents

Intellectual Capital

  1. BLIK payment system, which became the Polish market standard
  2. PKO Junior transaction service
  3. Start-up fintech

Human Capital

  1. 215 920 participants availed themselves of e-learning formula training
  2. Over 8 e-learning courses per 1 employee
  3. 2.5% increase in employee benefits

Financial Capital

  1. Sound capital position: 14.51% Tier 1
  2. Value for shareholders: PLN 2.9 bn net profit
  3. Increase in revenues: PLN 11.8 bn consolidated result on business activity
  4. Efficient operations: cost to income ratio (C / I) in 2016 of 47.4%

Natural Capital

  1. 78,972,192 kWh: electricity consumption (decrease of 2.5%)
  2. 35.4 Mg: recycling of electrical and electronic equipment
  3. 5.6 Mg: recycling of metals
  4. 3 Mg: recycling of magnetic media carriers

Intellectual Capital

  1. 93.3% of customers satisfied with electronic banking services offered under the iPKO brand (bi-annual)
  2. 86% of customers appreciates the work of consultants Contact Center (bi-annual)
  3. Start-up acceleration program
  4. Biometrics
  5. 4,2 ths the average monthly number of publications about the Bank

Our activities

  1. Loans and advances
  2. Investment securities
  3. Financial instruments
  4. Amounts due from banks
  5. Other services

Our resources

  1. Deposits
  2. Equity
  3. Debt securities
  4. Amounts due to banks
  5. Other: IT, employees, branch network

Our parities

  1. Customer experience
  2. Optimization of capital management
  3. Increase in cost efficiency and organizational efficiency
  4. Regulatory and cyber security
  5. Digital transformation

PKO Bank Polski
financial performance

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Financial result (PLN mn)

Net interest income 7 755
Administrative expenses -5 590
Net profit2 874

Main Indicators

ROE net9.1%
ROA net1.1%
Net interest margin3.2%

Balance sheet data (PLN bn)

Assets285 573
Deposits205 066
Total equity32 569

Quality loan portfolio

NPL ratio5.9%
Cost to risk0.75%

Concern for Polish art history and tradition

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No Title, 1996

Andrzej Bielawski

relief, plate/board, 180x135cm

Image DCXIII, 1990

Stefan Gierowski

Painting, Oil/canvas , 130x100cm

Tree of Good and Evil, 1998

Magdalena Abakanowicz

Sculpture, welded steel, height: 500cm, base dimensions: 110x100x90cm

Magnificence of Myself II, 1997

Zofia Kulik

photography, paper, 180x150cm

Plate XV, 2002

Andrzej Bielawski

lithography, dry needle/paper, 75x57.2cm

Birth of the Objects II, 1997

Jan Tarasin

painting, Oil/canvas, 130x180cm

From the eries "Blue", 1992

Edward Dwurnik

painting, Oil/canvas, 157x213cm

The Birth, 1993

Barbara Falender

sculpture, white marble with black gneiss, 79x78x63cm

Che nel destructo, 1988

Zbigniew Makowski

mixed technique, ink, watercolor, paper, 151x150cm

Drying Stone Elements, 1996

Jarosław Modzelewski

painting

Striving For Light, 1996

Joanna Przybyła

sculpture, wood, 170x70x12cm

  • Professor Leon Tarasewicz, outstanding Polish artist, said:

    "PKO Bank Polski is an important institution supporting students from art schools from all over Poland, whereas the Bank's headquarters, where their exhibitions are organised, have become a major venue on the artistic map of Warsaw. It is difficult to find another similar place in Poland which would exert such great influence on the development of art of the young generation."

  • Michał Jachuła, curator, Le Guern Gallery, Warsaw

    "Plein air art workshops organised by PKO Bank Polski, which resulted in exhibitions and publications, have become an important step for young artists in their professional work in the course of studies or shortly after graduation. Cooperation with best art professors, such as Leon Tarasewicz, Jan Gryka, Robert Kuśmirowski and Mirosław Bałka and their students is an unprecedented example of the wonderful culture-forming role of PKO Bank Polski as the patron promoting Polish modern art."