Stakeholders map

Employees

  • Meetings, conference calls, chats
  • Own media, including: intranet, magazine and portal Our Bank, newsletters
  • Dialogue with the trade unions and the Employee Council
  • Annual assessment and periodic satisfaction surveys and commitment
  • Awareness raising activities, including training of traditional and e-learning
  • Activity under the PKO after hours

Customers

  • Direct meetings
  • Contact Center
  • Website of the Company and the educational portal Bankomania
  • Research loyalty and satisfaction
  • Spokesman for the client, the client application "Questions and suggestions" for Facebook users
  • Media, including their own and community

Investors

  • Constant cooperation, including meetings, radshow, teleconferencing
  • Current reporting, analysis, presentation of results
  • Participation in professional congresses and conferences
  • Code of Good Practice Stock Exchange
  • Shareholders' Meeting

Business partners - agents

  • Current design cooperation
  • Direct meetings, chats
  • Internal communication portal for agents and newsletters
  • Training program and sales support
  • Survey

Social environment

  • Direct relationships, the website of the Bank and the Foundation for Polish PKO Bank
  • Educational programs, including cooperation with schools and academic centers
  • Participation in professional congresses and conferences
  • Sponsorship, donations, partnership projects, cooperation with organizations non-governmental, voluntary
  • Cooperation within industry organizations and business

Competition

  • Cooperation within industry organizations and business
  • Participation in professional congresses and conferences

Legal and regulatory environment

  • Hoc meetings
  • Participation in trade debates, congresses and conferences
  • Consultation and cooperation legislative
  • Respond to inquiries and taking into account the recommendations

Media

  • Dedicated Service Press Center
  • Meetings and press conferences
  • Current cooperation, sending press releases
  • Partnerships, debates editorial
  • Communication on the current activities of the company